Tata Motors Launches its Annual Customer-Engagement Program ‘Grahak Samvaad’


Tata Motors, India’s biggest commercial vehicle manufacturers, will celebrate ‘ National Customer Care Day’ on 23 rd October to observe the day when the first truck was rolled out from Tata Motor in 1954 Jamshedpur. The company will also reveal its annual customer-engagement program, the Grahak Samvaad, from 20th to 28th October 2021. The program aims to educate the customers about the company’s creative service and product offerings. Executives from Tata Motors will engage with customers to collect feedback and try to understand their expectations, key pain points, and suggestions to further streamline it is after-sales services. Also, improve its product offerings for a free driving experience.

Commenting on this solitary plan, Mr. R Ramakrishnan, Global Head – Customer Care, Commercial Vehicle Business Unit, Tata Motors said, “Grahak Samvaad acts as the major differentiators for customers opting for commercial vehicles from Tata  Motors. The ideal after-sales service ensures maximum uptime and total cost of operations(TCO) throughout the automobile’s life cycle. National Customer Care Day, every year presents us with a golden chance to converse with customers, gather feedback for our initiatives, that help further to improve the quality of our after-sales services and customer relationship.

Tata Motors is a leader in the commercial automobile market and the range of automobiles is the top choice in the Indian logistics industry. Although Sampoorna Seva 2.0, Tata Motors further offers best-in-class commercial vehicle VAS, thus offering the customers complete peace. Sampoorna Seva 2.0 plan includes breakdown assistance, sworn turnaround time, (AMC) Annual Maintenance Contracts, and easy availability of true spare parts, along with its other best in the industry VAS like Uptime Guarantee, Onsite Service, and Fuel Efficiency Management Program.

To further increase the time period and reduce the total cost of ownership with its entire range of M&HCVs and select L&LCVs.

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